An Enhanced Due Diligence (EDD) case is opened automatically when a screening returns certain results that require additional documentation. As the brokerage admin, you're responsible for working those cases.
What Auto-Opens An EDD Case
EDD cases auto-open when a screening confirms:
- A high-risk PEP (Politically Exposed Person rated high).
- A foreign PEP (any risk level).
- A family member or close associate of a PEP.
- A head of an international organization (HIO) confirmed match.
The auto-open is built into the screening flow - when the result comes back with these conditions, the case is created and you're notified.
Where EDD Cases Live
In the sidebar, go to Brokerage > Compliance > EDD. You'll see every open and recent case.
Click any case to open the case detail page.
The EDD Case Page
For each case, you see:
- The client the case relates to.
- The trigger (what the screening returned).
- A case workspace for documenting evidence.
- An enhanced monitoring plan section.
- A resolution action when you're ready to close.
Documenting Evidence
A complete EDD case typically captures:
- Source of wealth verification (where the client's wealth comes from).
- Source of funds verification for the specific transaction.
- Updated identity verification beyond standard KYC.
- Background check results.
- Senior management approval (your sign-off as admin).
Upload supporting documents directly to the case. Add notes for each piece of evidence describing what it shows.
Enhanced Monitoring Plan
For high-risk PEPs, FINTRAC expects ongoing enhanced monitoring beyond the initial EDD. Document:
- How often you'll re-screen (typically every 12 months for high-risk).
- What additional checks you'll run periodically.
- Who's responsible.
The plan is saved to the case.
Closing A Case
When you've gathered all required documentation and signed off:
- Click Close Case on the case detail page.
- Choose an outcome:
- Approved with Enhanced Monitoring - most common; the relationship continues with ongoing monitoring.
- Approved with Conditions - there are specific limitations or actions required.
- Declined - the relationship is terminated.
- Add your final notes.
- Confirm.
Closed cases are archived but remain accessible for FINTRAC audits.
What If You're Not Sure
If you're not confident on how to handle a specific EDD case, the safer path is to decline the relationship rather than approve under uncertainty. You can always re-engage later when you have more info or guidance.
What To Do Next
- Understand the risk rating that triggered the case: The Risk Rating Checklist.
- Manage the PEP attestation on the client: PEP Attestation.
- For sanctions hits (different workflow): Sanctions Incident Handling (Admin).