Equity Isn't Loading For A Property

If a property's equity is showing as "loading", missing, or wildly wrong, work through these checks.

1. AVMs Might Still Be Pulling

When you add a new property (or just imported a new client), the AVM lookup runs in the background. For a brief window, you'll see a loading state.

Wait 1-2 minutes and refresh the equity page. The value should appear.

If you've waited longer than a few minutes and it's still loading, move on to the next check.

2. Address Mismatch

AVMs need a clean, complete address to find the right property. If the address is incomplete, mistyped, or non-standard (rural address, new subdivision, etc.), the AVM might fail.

1. Open the client's Equity tab.
2. Check the property address for any errors.
3. If it's wrong, click the pencil icon next to the address and pick the correct address from the suggestions - city, province, and postal code fill in automatically.
4. Saving a corrected address re-pulls the property from public records, so the valuation and property facts refresh within a few seconds.

If the property is in a new build or rural area with no postal code yet, the AVM might still struggle. Use the manual override (next).

3. Setting A Manual Valuation Override

When the AVM is wrong or missing, override it manually:

1. Open the client's Equity tab.
2. Click the pencil icon next to the property value.
3. Enter your manual value.
4. Save.

The equity calculation re-runs using your manual value. The override stays until you clear it.

This is the right move for:

• Properties in markets where AVM data is sparse.
• Unique properties (waterfront, very large lot, custom build) where AVMs systematically miss.
• Properties you've personally appraised or have recent comparable sales for.

4. The Mortgage Balance Might Be Missing

Equity is value - balance. If the balance is missing, equity can't compute. Verify the balance is filled in on the client profile.

5. For Additional Properties Specifically

If equity is missing on an additional property (rental, second home), check:

• The additional property's address is filled in.
• The property type is set correctly.
• See Adding Additional Properties for the standard flow.

6. When To Escalate

If you've checked the address, given AVMs time, and the value still won't load, contact support with:

• The client name (or property address).
• A screenshot of the equity page.

We'll investigate whether the property is in a problematic data region or if there's an integration issue.

What To Do Next

• Understand the equity calculation: How Equity Is Calculated.
• See the full equity page: What The Equity Page Shows.