Two-factor authentication (2FA) isn't part of onboarding. You enable it later from Settings once you're in the platform.
Where To Enable It
- Open the app at app.getbrokerplus.ca.
- Go to Settings in the sidebar (bottom-left, click your avatar).
- Scroll to the Two-Factor Authentication card.
- Click Enable.
You'll be asked to choose between a passkey or an authenticator app.
Passkey vs Authenticator App
- Passkey - uses your device's biometrics (Face ID, Touch ID, Windows Hello). Fastest. Use this if your laptop or phone supports it.
- Authenticator app - generates a 6-digit code that rotates every 30 seconds. Use Google Authenticator, 1Password, Authy, or similar. Use this if you log in from many different devices.
You can register more than one method.
Logging In With 2FA Enabled
After you log in with your password, you'll be prompted for your 2FA. Tap your passkey or paste the 6-digit code. That's it.
I Lost My Passkey Or Authenticator
If you lose access to your 2FA method, contact support to reset it. We'll verify your identity before resetting so we can be sure the request is coming from you.
What To Do Next
- Add at least one backup 2FA method so you're not locked out if your primary device dies.
- If you're already locked out, see Can't Log In.