Every client on Contacted has a stage. Stages are mostly set automatically as the conversation progresses, but you can override any of them manually.
Scheduled
The client has an outreach queued for a future date but hasn't received it yet. This applies to manual sends where you chose Schedule for later in the compose drawer. See Scheduling Sends And Automated Follow-Ups.
When the scheduled send fires, the client moves to No Reply.
No Reply
The client has been messaged but hasn't responded yet. This is the most common starting state for any active outreach.
If they're in an active sequence (e.g., a refinance follow-up at day 7), they stay in No Reply between sends.
Interested
The client replied with positive sentiment. Our sentiment classifier interprets things like "tell me more", "what would it look like", "let's chat" as positive.
When a client moves to Interested:
- Any queued follow-ups are cancelled.
- The Interested count in the stats bar ticks up.
- This is your hot list - work it first.
Not Interested
The client replied with negative sentiment. Things like "no thanks", "I'm staying with my current lender", "remove me" classify as negative.
When a client moves to Not Interested:
- Queued follow-ups are cancelled.
- Future auto outreach will skip them.
Inactive
The client is unreachable or has explicitly opted out. Reasons include:
- Email bounced (invalid address).
- They clicked unsubscribe.
- Long-term no engagement across multiple touches.
You can move clients out of Inactive manually if the situation changes (e.g., they update their email).
Auto Vs Manual Stage Setting
- Scheduled, No Reply - purely automatic.
- Interested, Not Interested - automatic when sentiment is detected; manually overridable.
- Inactive - automatic on bounces/unsubscribes; manually overridable.
See Updating A Client's Status Manually for overrides.
What To Do Next
- Understand how replies map to stages: Reply Tracking And Sentiment.
- Manually update a stage: Updating A Client's Status Manually.