We don't show every client in your book as a refinance candidate. We only surface the ones with a real opportunity. Here's what drives that.
The Eligibility Threshold
This is the biggest lever. You set a minimum monthly savings in onboarding (and can change it any time in Settings). A client must clear that threshold after their penalty is factored in to appear on the list.
- Set it at $150/month and you'll see a moderate list.
- Set it at $500/month and you'll only see strong candidates.
Adjust to taste: Adjusting Your Eligibility Threshold.
Rate Spread
We compare the client's current rate to the best available rate for their remaining term. The bigger the gap, the bigger the projected savings.
- A small spread might still qualify if the balance is large.
- A big spread on a small balance might not, if the penalty eats the savings.
Penalty (IRD Or 3-Month Interest)
Switching mid-term means paying a penalty. We estimate the penalty using lender-specific math sourced from the lender's published disclosures (see Lender-Specific Penalty Math). The penalty is whichever is higher between:
- The interest rate differential (IRD).
- 3 months' interest.
For deep math, see Understanding IRD Math.
Maturity Window
Clients too close to renewal don't show up here - they're on the Renewals page instead. The cutoff varies a bit by lender, but in general:
- More than ~12 months out → Refinance candidate (if savings clear threshold).
- 12 months or less to maturity → Renewal candidate.
Why A Specific Client Isn't Showing Up
If you expect a client to be on the list and they're not:
- Check your eligibility threshold - could be too high.
- Check their maturity date - they might be on Renewals instead.
- Check their current rate and balance - missing data means we can't calculate.
- Their projected savings might be real but small. Their rate spread could be too tight.
Full walkthrough: A Client Isn't Showing Up On Refinance Or Renewals.
What To Do Next
- Tune your threshold so the list matches your capacity: Adjusting Your Eligibility Threshold.
- Get deeper on the math: Understanding IRD Math.