What Client Portals Are

A client portal is a secure web page you send to a client so they can fill out their info and upload docs in one place. No account creation, no logins on their end - just a link. A portal can go to a primary borrower on their own, or to a primary borrower plus any number of co-applicants.

How They Work

1. You send a portal from BrokerPlus.
2. Each applicant receives an email with their own secure token-based link.
3. They open the link in any browser (mobile or desktop).
4. They fill in their fields, upload documents, sign anything that needs signing.
5. You see everything come in live on your end.

When there are co-applicants, each person gets their own link and completes their own part independently.

The token in the link is what authenticates them. There's no password to remember, no app to install.

Links are durable. A borrower can come back to a half-finished portal later through the same email link, even after a long gap, and pick up where they left off. A link that is still valid will not drop them on an expired screen just because the session has gone quiet. If a link was revoked or is otherwise no longer valid, the expired-link screen lets them request a fresh one by entering the email used for the portal.

Three Things A Portal Can Ask For

When sending, you turn on any combination of three toggles. All three are on by default, and you need at least one:

• Info - the intake form, with fields across multiple tabs (property, income, stated income, downpayment, liabilities, transactions, summary). Use this to onboard a new client.
• Documents - file uploads. Use this when you need docs or outstanding conditions sent through.
• Signing - forms the borrower e-signs in the portal.

Because the three are independent, you can mix and match. Some common combinations:

• Info + Documents + Signing - full onboarding, the default.
• Documents only - later in a deal, just collecting outstanding conditions.
• Signing only - send forms to sign without asking for any info or documents, the way you'd use a standalone e-sign link.
• Info + Signing, Documents + Signing, and so on, depending on what the borrower needs to do.

See Sending A Portal.

One Place For The Broker To Track Everything

On your end, every portal has a single session in BrokerPlus, no matter how many applicants are on it. The session shows:

• What's filled in.
• What's uploaded.
• What's been signed.
• What's outstanding.

Everyone's information is consolidated here: per-applicant breakdowns alongside combined totals for things like down payment. You can review submissions, approve docs, request changes, or fill in fields yourself. See Working A Portal Submission.

Borrower Friction Is Low

Because there's no signup, the bounce rate is much lower than CRMs that require account creation. The borrower clicks the link and is in.

For exactly what they see on their end, see What The Borrower Sees On Their End.

What To Do Next

• Send your first portal: Sending A Portal.
• See the borrower experience: What The Borrower Sees On Their End.
• Browse default templates: Default Portal Templates.