Adding A Client Manually

Add Client adds a closed client - a real deal that's already in your book - directly, without running an import. Working a prospect who hasn't closed? Use the Add Lead button on the Leads page instead (see What Leads Does).

When To Use Add Client Vs Import

• One or two closed clients → Add Client.
• A batch from your CRM → Import your book.
• A prospect or lead → Add Lead on the Leads page, not Add Client.

Where The Button Is

On the Refinance page (and the Renewals page), look for the + Add Client button in the top-right of the page.

It also lives on the Renewals page - adding from either entry point creates the same client record.

The form can also open pre-filled from a client's profile. In the equity section, each additional property card has an icon that pulls that property out into its own deal - the form opens with the client's name, email, property address, balance, and rate already in place. You just fill in the maturity date, term, lender, and product.

What Info Is Required

Add Client creates a closed deal. Minimum required fields:

• Client name
• Email (so you can send outreach)
• Property address
• Current lender
• Current rate
• Original mortgage amount
• Maturity date

Enter the mortgage as it was written: the original mortgage amount is the funded loan amount at origination, not today's balance. BrokerPlus estimates the current balance for you by amortizing that original amount forward from the origination date (the maturity date minus the term) to today, using the rate and amortization you entered (it assumes a 25-year amortization if you leave that blank). The estimated current balance then flows into the savings and penalty numbers.

Optional but valuable:

• Phone number (lets you use SMS reports later if RingCentral is connected).
• Account ID (the lender's mortgage or loan account number for this client - handy when you call the lender, and it flows into your client export). Imported clients already carry this from the source file; enter it here for clients you add by hand.
• Closing date (sharpens the penalty estimate - see Advanced Options In The Penalty Calculator).
• Term type (fixed vs variable) and payment frequency.

The more you fill in, the more accurate the projected savings and penalty estimates will be.

What Happens After You Add

The client appears on either Refinance or Renewals depending on their maturity date and whether they clear your eligibility threshold. If they don't appear right away:

• They might not qualify (rate spread too tight, or below your threshold).
• They might be just outside the refinance window. Check Renewals.
• See A Client Isn't Showing Up On Refinance Or Renewals for the full diagnosis.

What To Do Next

• Once they're on your list, work them like any other candidate: Reviewing A Candidate.
• Add equity context and debts: Adding Additional Properties, Adding Client Debts.
• Adding a prospect who hasn't closed? See What Leads Does.